Frequently Asked Questions
Find answers to some of the most common questions about our donation software. If you have any other inquiries, please feel free to contact us.
Getting Started
Q: How do I get started with Donor Merchant?
A: Getting started with Donor Merchant is easy! Simply sign up on our website, choose the plan that best suits your needs, and follow our quick setup guide. Our intuitive interface will guide you through configuring your donation forms and settings.
Q: Do I need any technical skills to use Donor Merchant?
A: No, Donor Merchant is designed to be user-friendly and requires no technical skills. Our step-by-step setup process and comprehensive documentation make it easy for anyone to get started.
Pricing
Q: What are the different pricing plans available?
A: We offer four pricing plans:
- Free Plan: $0 per month, upgrade at any time.
- .Org Plan: $29 per month.
- Agency Plan: $149 per month.
- Custom Plan: Custom pricing tailored to your specific needs. Contact us for more details.
Q: Are there any hidden fees?
A: No, there are no hidden fees. Our pricing is transparent, and all applicable fees are clearly stated in our plans.
Refund Policy
Q: What is your refund policy?
A: We offer a 30-day money-back guarantee for all our paid plans. If you’re not satisfied with Donor Merchant, you can request a full refund within 30 days of your purchase.
Q: How do I request a refund?
A: To request a refund, please contact our support team with your order details, and we will process your refund promptly.
Features and Support
Q: Can I accept recurring donations with Donor Merchant?
A: Yes, our .Org plan and above supports automatic recurring donations, allowing your supporters to contribute on a regular basis with ease.
Q: Is international currency support available?
A: Yes, Donor Merchant supports multiple currencies, enabling you to accept donations from around the world in the donor’s preferred currency.
Q: What kind of support is available if I need help?
A: We offer extensive documentation and support for all our users. .Org plan users receive priority email support, while Agency plan users benefit from premium support with a dedicated team. Custom plan users receive personalized support and consultation tailored to their needs.
Additional Services
Q: Do you offer any additional services?
A: Yes, in addition to our donation software, we offer non-profit website design, search engine marketing (SEO), web hosting, email hosting, social media management, and more. These services are designed to help you maximize your online presence and fundraising potential.
Q: How can I learn more about your additional services?
A: You can learn more about our additional services by visiting the “Add-Ons” section on our website or contacting our support team for more details.
Still have questions?
Contact us today, and we’ll be happy to assist you!
