Get in touch
Questions before installing, a setup snag, feedback from real-world use, or interest in the paid plan waitlist — all of it lands in the same friendly inbox:
Email support@donormerchant.com
We aim to reply within one business day.
Before you write — fast answers
- Setup questions: the getting started guide covers install → first donation.
- Stripe or PayPal connection issues: Stripe setup · PayPal setup.
- Receipts, refunds, recurring questions: the FAQ answers the common ones.
What helps us help you
- Your WordPress and PHP versions (Tools → Site Health)
- Which gateway and mode (Stripe test/live, PayPal sandbox/live)
- What you expected, what happened instead — screenshots welcome
Never share secret keysWe will never ask for your Stripe secret key, PayPal secret, or WordPress password. Anyone who does is not us.